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OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
196 ratings and 144 comments received in the last 90 days.
19 March 2025
Very professional and patient, explaining all aspects and procedures.
16 March 2025
The service was fantastic. I came into browse and was greeted with ease and friendly professionalism. Was made to feel welcome with good advise and knowledge.
12 March 2025
If I could give the service I received more, I would. Joe was so friendly and respectful, a great salesman.
07 March 2025
Extremely informative and helpful throughout the entire process. Joseph Surey was amazing and is a credit and asset to your team.
04 March 2025
No issues
02 March 2025
Can't fault the experience and very helpful staff
01 March 2025
Very satisfied.
27 February 2025
Friendly and professional service as always.
27 February 2025
Kept me up to date with my purchase. Loved the presentation of the car when I collected the vehicle. The whole experience felt special.
22 February 2025
Extremely satisfied, smooth paper work and transfer and did not feel rushed at all .
22 February 2025
Eleora was so friendly and professional. She made everything so easy and was a pleasure to deal with.
19 February 2025
From picking the car to receiving the keys it was an amazing experience.
19 February 2025
Thomas was absolutely excellent, no fuss, very professional, very friendly, listened to my list of things I wanted to achieve and my budget I was able to get me into a car that exceeded
08 February 2025
Very good service. A few hiccups on the way but everything got sorted in the end
04 February 2025
Joseph Surey at Mini Hailsham was very attentive and guided us through the whole procedure from start to delivery of the car.
01 February 2025
The whole process from start to finish was seamless. Tom was very knowledgable & didn't 'hard' sell like some sales reps do.
30 January 2025
Kyle was very professional and efficient. The whole process was smooth and easy from start to finish.
28 January 2025
The experience really stood out as 1st class compared to other car showrooms.
26 January 2025
Very satisfied with car, service by Joe was very helpful and imformative.
01 January 2025
Went smoothly.
30 December 2024
Excellent service throughout
30 December 2024
Purchase is is not too expensive.My new car condition is good and easy to drive.
22 March 2025
Good friendly staff
22 March 2025
All very good.
22 March 2025
Rebecca was there from the beginning, organised a seamless hire car hand over, kept me informed and answered my concerns
19 March 2025
Dealt with all maters well
19 March 2025
Everything done satisfactory
18 March 2025
A very helpful service advisor from beginning to end.
18 March 2025
All as expected.
17 March 2025
Completely satisfied, they got the job done spectacularly.
17 March 2025
Derek Ashford once again delivered, giving excellent customer care. Derek understands my requirements and needs as a customer, offering me a service which I find very personable and bespoke.
17 March 2025
They offered a free car wash and interior clean but they didn't clean the boot.
17 March 2025
Very efficient booking system Kept informed during works an finished on time
16 March 2025
Service very good
16 March 2025
Always efficient service
12 March 2025
Service was polite, efficient and everything was clearly explained
12 March 2025
Great
11 March 2025
Outstanding service
11 March 2025
They check the car as soonest im happy for that. The customer service lady is very helpful and friendly
11 March 2025
My brakes work !!
11 March 2025
Good customer service
10 March 2025
Able to add additional work identified on the day
10 March 2025
Excellent service, lovely staff
09 March 2025
All expectations either met or exceeded
09 March 2025
Efficient and timely
08 March 2025
Brilliant service as always.
08 March 2025
All staff excellent, time keeping good.
05 March 2025
Always room for improvement, but a good effort, hard to fault.
04 March 2025
As above
04 March 2025
This was just a recall but very pleased my tyres were checked & my water topped up plus a car wash. my only criticism is with the video I was sent. It was hard to understand what the mechanic was saying as he spoke so fast.
03 March 2025
Easy to arrange and service was very good.
03 March 2025
Great communication
03 March 2025
I was very well looked after. Polite staff and a good quality, clean courtesy car.
02 March 2025
As above
02 March 2025
Very quick
02 March 2025
Service performed within one hour
02 March 2025
All round pleasant and efficient
28 February 2025
Poor see it video, mechanic sounded board and un interested in my car
27 February 2025
MOT planned & executed quickly
26 February 2025
Great service
26 February 2025
As above
25 February 2025
The service was excellent, although I would point out that this was a recall on the vehicle. I have my vehicle serviced at Halfords, which is much cheaper.
25 February 2025
all good
24 February 2025
Very good
23 February 2025
Most issues were fixed with my car but unfortunately it appears that not everything was. I'm waiting weeks after being in touch with two people about there still being a problem, but no one seems in a hurry to get back to me. Not impressed.
22 February 2025
Polite and helpful.
22 February 2025
All staff were very helpful
22 February 2025
As above
22 February 2025
Very friendly
22 February 2025
Very good service & I think a mini should be seen by mechanics that work on them all the time.
21 February 2025
Amazing staff
20 February 2025
Always found the staff polite and friendly.
18 February 2025
Everything went perfect
18 February 2025
My mini r53 came in for a MOT which it passed, car was health checked also which gave me a great insight on some issues that should be rectified there and then or in the nearer future, great service, will 100% be returning to this dealer in future
17 February 2025
Great service as always.
13 February 2025
Just brilliant will visit again. Many thanks.
12 February 2025
Able to wait whilst an MOT and brake fluid change were completed quickly.
11 February 2025
Rebecca Kitchener was so helpful and kept me up to date with how the service was going.
11 February 2025
See comments above
11 February 2025
They did everything they could but the problem isn't completely solved as some factors maybe due to mobility adaptations which have to be looked at independently.
09 February 2025
The recall was to sort the "thermal event" battery out. All I got was a software update.
09 February 2025
It was a recall and all done in one day
09 February 2025
Great job. no unnecessary waiting or time wasting
08 February 2025
A first class service.
08 February 2025
Carried out all work with ease
07 February 2025
I don't know yet as I'll see how real padding the app goes on Saturday.
06 February 2025
Excellent
05 February 2025
Quick, friendly and efficient
05 February 2025
Excellent service. Above and beyond
04 February 2025
I really feel your staff upgrade the great product to an exceptional standard and they should be acknowledged for their great customer service
04 February 2025
??
03 February 2025
Hailsham mini go above and beyond with their customer service. Keep you informed and the cars come back noticeably improved from the servicing department
01 February 2025
Friendly, efficient staff. Arrived late Saturday morning an emergency, drove out within 40 mins with a courtesy car, and my vehicle fixed the next working day. Very impressed.
30 January 2025
Fantastic service from start to finish.
30 January 2025
The work was completed to a high standard
30 January 2025
The staff are always super helpful and polite.
29 January 2025
Ease of booking online. The welcome I got when arriving on day one for the MOT on my JCW Mini, the facilities were good with refreshments available and being updated on the progress of the MOT was great.
29 January 2025
The team there are wonderful. Great communication from reception to the workshops.
29 January 2025
Always a good service, efficient and friendly.
29 January 2025
Very
28 January 2025
Again very professional.
28 January 2025
As above
27 January 2025
Staff and communication was great
27 January 2025
Speedy, efficient and great customer experience
27 January 2025
The complimentary clean was not as thorough as could have been
27 January 2025
Excellent service.
26 January 2025
Brilliant
26 January 2025
Good communication
26 January 2025
Great service but didn't agree with suggested work
26 January 2025
Staff were very pleasant and helpful would recommend to anyone.
26 January 2025
No issues at all
26 January 2025
Technically very proficient, pleasant people
26 January 2025
Asked them to look at wipers as when on they scrape on window as soon as window is a bit dry Has been same from day 1 So have to keep doing it by hand Can't ever have on intermittent But they said they couldn't find anything wrong ?????
25 January 2025
Work completed promptly
25 January 2025
Keep you informed all the time
25 January 2025
100% satisfied, excellent sales. This was 3rd Mini we have brought.
25 January 2025
Staff extremely helpful
24 January 2025
Great service from staff. Car left very clean and running well. 5 stars would be given if I was given a courtesy car.
23 January 2025
They found 2 faults, 1 was urgent they got the part and did the job wishing 2 days and also did the other job on the day
23 January 2025
Always a good experience here. Despite a small hiccup,staff dealt with promptly and efficiently
23 January 2025
Great services - very friendly and helpful.
23 January 2025
Did everything that was required
23 January 2025
Are you referring to a service on the vehicle or, from Kyle? Kyle was very good, knowledgeable and personable.
22 January 2025
Booked in easily
22 January 2025
Service is reasonable
22 January 2025
Everything expected happned
21 January 2025
Extremely well looked after and great to see video of safety check
21 January 2025
Four stars rather than five because the 'analysis' charge is so high. Four stars rather than three because the charge may be reduced depending on how long it takes to identify the problem.
20 January 2025
Arranged a service over phone and drove to Hailsham only to be told car wasn't due for service till April. Would have been helpful to have been told on the phone as car had done requisit number of miles. Recall hose was fitted & car cleaned
20 January 2025
Always on time and have my car washed and ready
19 January 2025
The staff are wonderful, and it feels like they genuinely care about your experience with them. I had a very bad experience at a previous mini dealer and I'm so grateful to have found hailsham who are just fantastic.
18 January 2025
Rebecca was very eficient and helpful
15 January 2025
Rebecca kept me informed and was a pleasure to have working on my behalf, although having a mini warranty, I was expecting the communication between the departments to be smoother.
14 January 2025
Quick polite and good service
14 January 2025
Good service
09 January 2025
Customer service impeccable
07 January 2025
professional advice and efficiency.
05 January 2025
It was service of the highest quality.
05 January 2025
Good job.
05 January 2025
Excellent service and friendly members of staff
04 January 2025
Couldn't fault the service
30 December 2024
Completed within my timescale
30 December 2024
Best service l have experienced .
19 March 2025
Friendly and helpful salesman ++++